Privacy Policy
Last updated: July 2026
Val's Little Haven ("we", "us", "our") is committed to protecting the privacy of our families. This policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of personal information:
- Parent/guardian names, email addresses, phone numbers, and suburb
- Children's names, dates of birth, and ages
- Medical conditions, allergies, medications, and dietary requirements
- Emergency contact details
- Booking history and service preferences
- Feedback and reviews
How We Use Your Information
We use personal information to:
- Provide safe, appropriate care for your children
- Manage bookings and communicate about sessions
- Process payments and issue invoices
- Respond to emergencies or medical situations
- Improve our services
Sensitive Information
We collect sensitive information such as children's health and medical details solely for the purpose of providing safe care. This information is only shared with sitters assigned to your booking and is never used for marketing or disclosed to third parties without your consent.
Storage and Security
Personal information is stored securely using encrypted databases and access-controlled systems. We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access.
Disclosure
We do not sell or share personal information with third parties for marketing purposes. We may disclose information where required by law, or to emergency services in the event of a medical emergency involving your child.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to your request within 30 days.
Contact
If you have questions about this privacy policy or wish to make a complaint, please contact us at val@valslittlehaven.com.au.